Smooth sailing from order to delivery
At jmprinting, we want your shopping experience to be worry-free. Here’s everything you need to know about shipping and returns for your custom t-shirts and perfume. We're committed to ensuring your satisfaction every step of the way.
Shipping information
Fast & Reliable: We carefully pack and ship every order to ensure it arrives safely and on time.
Packaging: T-shirts are neatly folded, and perfumes are securely packaged to prevent damage.
Tracking: All shipments include tracking information so you can follow your order from our store to your doorstep.
Shipping Costs & Times: Shipping fees depend on your location, and delivery usually takes 3–7 business days within the U.S.
Returns & exchanges policy
We want you to be completely satisfied with your purchase. Please review our policy below:
Eligibility: Returns or exchanges are accepted within 14 days of receiving your order.
Condition: Items must be unused, unwashed, and in their original packaging. Custom or personalized items may not be eligible for return unless defective.
Defective or Damaged Items: If your item arrives damaged or defective, please contact us immediately with a photo of the issue. We will provide a replacement or full refund.
Process: Email us at jmprinting11@gmail.com with your order details and reason for return or exchange. We will guide you through the next steps.
Shipping Costs: Customers are responsible for return shipping unless the item is defective or damaged.
Order delivery time
Processing Time: Once your order is placed, processing usually takes 1–3 business days.
Shipping Time: Shipping typically takes 3–7 business days within the U.S., depending on your location.
Tracking: All orders include tracking information so you can monitor your shipment every step of the way.
Note: Delivery times may vary during holidays or peak seasons.
If there’s a problem with your order
Contact Us Immediately: Email jmprinting11@gmail.com with your order number and a description of the issue.
Include Photos: If the item is damaged or incorrect, please include photos so we can quickly assess the problem.
Resolution: We will provide a replacement, exchange, or refund depending on the situation.
Time Frame: Please report issues within 7 days of receiving your order for the fastest resolution.
We’re committed to making sure you’re satisfied with every purchase!